FAQ's

1. How do I place an order?

Click on the Contact page and shoot me a message with your order details.

2. How far in advanced do I need to place an order?

For cuppies, at least 1 week and for cakes, at least 2 weeks. If you need a rush order, please contact me and I'll see what can be done!

3. Do you offer gluten free or vegan desserts?

I don't offer gluten free (yet) but my menu offers vegan vanilla and chocolate cakes.

4. Do I need to place a deposit on my order?

Yes, all orders require at least a 50% deposit upon booking. Your order will not go into the calendar without a deposit.

5. What types of payments do you accept?

Cash, Venmo, PayPal, and all major credit cards. For credit cards, a fee of 3.5% + 15¢ will be added.

6. How do I store my cuppies and cake overnight?

Any cuppies with buttercream can be left room temperature overnight. Cupcakes with fresh fruit, fresh whipped cream, or cream cheese should be refrigerated overnight, and be taken out 30-60 minutes before serving. My cuppies are best when room temperature. Cakes should be refrigerated overnight and taken out 30-60 minutes before serving. Please remember my boxes are not air tight. Boxes should be wrapped in seal wrap or foil, or contents should be moved to an air tight container. 

Didn't find an answer to your question? Shoot me an email!

© 2020 by Janette's Cupcake

  • Black Facebook Icon
  • Black Instagram Icon